UFC, Inc. - Requesting Information or Support

If you would like more information or support please use one of the emails below

Here at UFC, we strive for 100% trouble free operation of our software, however, sometimes you will need to contact us especially as new operating systems, patches, and browser versions are released. You may find that you need assistance using or configuring one of our products. UFC has and maintains a customer support site that may provide you with the answers you are looking for or, if you don't find the answer either give us a call, drop us an email, or open a ticket on our self service CRM web site. If you do not have a support agreement with us you can purchase consulting time with one of our UFC consultants by contacting a sales representative. We pride ourselves on having the best customer support. In most cases a response to an email will be provided within 30 minutes, and often times less. When you call our support line one of our professional support technicians will answer, provided the call is received during the normal support hours. Normal support hours are Monday through Friday from 8 A.M. to 6 P.M, Eastern Standard Time. Extended support coverage is available to provide coverage for weekends and even holidays if you should opt to purchase it in your support agreement.

Via email and web support:

The best way to contact UFC's support staff is to submit a ticket to our CRM system. The easiest way to do this is to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , where you can include screenshots and attachments that pertain to your issue. Please make sure your subject line includes a brief description of the issues and includes the product you are having an issue with, such as Quillix or MuWave Route for example. After your email is received by the CRM system, an account is created for you, and you will receive an automated response email that will include your ticket ID number and a link to our CRM site where you can track your issue, read our responses, and post updates. Another way to access our CRM system is to visit http://ufc.crmdesk.com, where you will be prompted for your login, or to create a new account. Once you have created your account, you can view the status of your tickets, review the FAQ's and knowledge base, and interact easily with the support personnel.

Via telephone:

If you have an urgent issue that cannot wait for an email response, or if you just prefer to talk to someone, pick up the phone and give us a call. UFC can be reached at 248.447.0100, extension 203. The first available support technician will answer and gladly assist you with your issues.

Via web conference:

In some situations you may prefer to show one of our support technicians the issue you are experiencing. UFC is currently a GoToMeeting customer, and will gladly help you setup a web meeting so that you may show the issue you are seeing to the technician, were they can help you to resolve it interactively. A UFC technician may send you an email invitation to a GoToMeeting session or you may simply visit http://gotomeeting.com and click join a meeting, and then you enter your meeting ID the support tech will provide you with.